Care plan terms and conditions

J Harrison Plumbing & Heating Ltd will provide the cover described in section 3 for the plan you choose, once we have inspected your boiler and confirmed to you that your cover has started.

"We", "us" and "our" mean J Harrison Plumbing & Heating Ltd. "You" means the plan holder.

A care plan is a maintenance contract, not an insurance policy, so it is not regulated by the Financial Conduct Authority.

Plans are for domestic boilers and we only carry out plan work at homes. We do not take on commercial work.

Choosing a plan on our website sends us an enquiry. It does not start cover and no payment is taken online.

Plans are only available for boilers under 15 years old.

We inspect your boiler before cover starts. Cover only begins once the inspection is done and we have confirmed your plan.

The boiler must be in a home. We do not cover boilers in commercial premises.

Basic plan, £10 a month. Here is what is included:

• Annual boiler service
• Priority callout
• Annual carbon monoxide test
• Replacement carbon monoxide alarm if needed
• Electrode and burner gasket replaced every three years

Essential plan, £20 a month. Here is what is included:

• Annual boiler service
• Priority callout
• Annual carbon monoxide test
• Replacement carbon monoxide alarm if needed
• Electrode and burner gasket replaced every three years
• Annual safety check
• Replacement TRVs (radiator thermostat valves)
• Boiler repair: labour only

Premium plan, £30 a month. Here is what is included:

• Annual boiler service
• Priority callout
• Annual carbon monoxide test
• Replacement carbon monoxide alarm if needed
• Electrode and burner gasket replaced every three years
• Annual safety check
• Replacement TRVs (radiator thermostat valves)
• Boiler repair: parts and labour
• Radiator leaks
• Heating controls

Optional plumbing add-on, £15 a month. It can be added to any plan and is charged on top of the plan's monthly price. It covers:

• Tap repairs
• Float valves
• Fill valves
• Outside taps
• Radiator valves

A Gas Safe registered engineer will carry out the annual service in line with the manufacturer's instructions. On the Essential and Premium plans, we also carry out the annual safety check.

As a minimum, the annual service includes:

• Checking the emissions with a fully calibrated flue gas analyser
• Checking the inlet and working gas pressure
• Cleaning the condensate trap
• Cleaning the magnetic filter, if one is fitted
• Cleaning the inside of the boiler case
• A gas rate, if required
• Testing the boiler's safety devices in line with Gas Safe guidelines

We also inspect the radiators, hot water cylinder and other components for leaks or defects.

In certain circumstances we carry out a gas tightness test, to make sure the property is free from gas leaks.

We arrange the annual service at a time and date that suits you, in the month your plan renews, unless we agree otherwise with you beforehand.

Annual services are carried out Monday to Friday, between 8am and 4pm, unless we agree otherwise.

Every plan (Basic, Essential and Premium) includes replacing your boiler's electrode and burner gasket every three years.

Once a year, we test that all the carbon monoxide alarms in your home are working correctly.

If there is no carbon monoxide alarm in your home, or one needs replacing, we fit one at no extra charge.

Breakdowns reported by plan holders are given priority. We aim to attend as soon as we can within our working hours, Monday to Friday, 8am to 4pm.

Breakdowns reported after 4pm, at weekends or on bank holidays are dealt with from the next working day.

Attendance times depend on our workload and availability.

On the Essential plan, boiler repairs include labour only, and you pay for any parts. On the Premium plan, boiler repairs include parts and labour. The Basic plan does not include boiler repairs.

Breakdowns caused by sludge, scale or system deposits. We may confirm this with an independent water quality test, which is chargeable if the system fails it.

Breakdowns caused by a problem with the water mains, the electricity supply or the gas main or meter, including having no credit on a gas meter.

Faults that existed before your cover started, and defects in the design or installation of the system.

Breakdowns caused by blocked drains backing up into the boiler.

Replacing cosmetic parts, such as boiler casings and covers.

Faults caused by the fabric of the building, for example pipes in walls bursting because of subsidence.

Defects caused by malicious acts, misuse or interference by anyone else.

Defects caused by fire, flood, lightning, explosion, storm, frost, terrorism or any other outside cause.

Delays in getting parts from suppliers or delivery firms.

Damage to your home or belongings caused by a leak. (The Premium plan covers repairing radiator leaks themselves.)

Gas supply pipes before the meter. Gas pipework is only covered after the meter.

Installing a new boiler. Our plans do not include the complete installation of a new boiler.

The boiler's main heat exchanger.

Breakdown visits and annual services are booked for an arrival slot. If our engineer attends and you are not there, a rebooking charge applies for us to come back.

Please give us at least 24 hours' notice to change an appointment date or time, otherwise a rebooking charge applies.

We may use subcontractors to carry out breakdown visits or annual services. Every subcontractor is Gas Safe registered and vetted by us for suitability.

Your plan runs for 12 months from the date we confirm your cover has started.

After 12 months, it continues as a monthly rolling plan unless you tell us you want to cancel. Please give us at least 14 days' notice before the renewal date.

We may decline to renew any plan without giving a reason.

Plans are paid monthly. We agree how you will pay when we set up your plan; nothing is paid through our website.

If a monthly payment is missed, cover is suspended and no work is carried out until the account is up to date.

After the first 12 months, the plan is cancelled if three payments in a row are missed and you have not contacted us. If payments are missed during the first 12 months, an administration fee is added to the account and the balance must be brought up to date.

We may cancel any plan at any time if these terms are broken.

All certificates are held electronically by J Harrison Plumbing & Heating Ltd.

You can ask for a copy of any certificate by email at any time, free of charge.

You can ask for a printed copy of any certificate; a printing and postage charge applies.

You can cancel within 14 days of agreeing your plan with us for a full refund. If we have attended a breakdown during that time and you cancel, the breakdown is charged at the full amount.